Customer Service Skills (Half Day)

Type: Face to Face


From completing this course, participants will look at who their customers are as well as how to under-stand the individual needs of their customers.

Participants will gain a better understanding of customer service techniques as well as how to deal with complaints, how to exceed customer expectations and provide excellent customer service.

This course forms part of the of the care management and care leadership training but can be taken as an individual course.

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