Care Management Training (3 Days)

Type: Face to Face


This course is made up with the following individual courses:


  • Assertiveness Training
  • Complaints Handling
  • Customer Service Skills
  • Giving and Receiving Feedback
  • Managing Conflict in the Workplace
  • Managing People
  • Complaints Handling
  • Discipline and Grievance
  • Interview Skills
  • Performance Management
  • Supervision and Performance Review
  • CQC Inspections
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