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Management & Leadership

Assertiveness Training (Half Day)

Type: Face to Face

Assertiveness is a skill which is often referred to in social and communication skills training. Being assertive means being able to stan...

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Management & Leadership

Care Leadership Training (2 Days)

Type: Face to Face

This course is made up with the following individual courses:

 
 

  • Assertiveness training
  • Cus...

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Management & Leadership

Care Management Training (3 Days)

Type: Face to Face

This course is made up with the following individual courses:

 
 

  • Assertiveness Training
  • Com...

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Management & Leadership

Complaints Handling (Half Day)

Type: Face to Face

This course is for leaders and managers who wish to gain the skills and knowledge needed to be able to respond to complaints and gain an ...

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Management & Leadership

CQC Inspections (Half Day)

Type: Face to Face

From attending this course and reviewing own organisations CQC report, participants will gain an understanding of the strengths and areas...

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Management & Leadership

Customer Service Skills (Half Day)

Type: Face to Face

From completing this course, participants will look at who their customers are as well as how to under-stand the individual needs of thei...

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Management & Leadership

Discipline And Grievance (Half Day)

Type: Face to Face

By completing this course, participants will gain an awareness of how to deal with disciplinary issues as well as what to do when an empl...

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Management & Leadership

Giving And Receiving Feedback (Half Day)

Type: Face to Face

This course will give participants the skills and confidence needed to give and receive feedback effectively and proactively to and from ...

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Management & Leadership

Interview Skills (Half Day)

Type: Face to Face

This course is for managers or others who conduct interviews for employment and will give them the skills and knowledge required to inter...

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