Customer Service – Level 2

This programme teaches you the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors including retail, call centres, hospitality, or recruitment, etc.

Good customer service is key to the success of any business or organisation. It’s one of those useful skills that’s found all over the place and covers all the extras that make a customer’s experience better.

The job roles for those working towards this qualification include

  • Customer service representative
  • Retail assistant
  • Recruitment resourcer

This qualification will allow you to develop your customer relationship and customer service skills, which are all essential for the workplace. This level includes how you communicate with customers, taking details of complaints or problems, giving customers a positive impression of yourself and the company and developing relationships.

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